When it comes to designing a learning experience we need to smooth it out to reduce friction costs that get in the way of behaviour change.
Category: Changing behaviour
Learning is so often about self-discovery – how we feel about difficult situations, react to challenges, overcome adversity, handle pressure, celebrate success – these are all opportunities to include emotion in learning and create an experience that changes hearts as well as minds.
Companies spend a lot of time, effort and money on recruitment and onboarding. Recruitment firms can charge anywhere from 3% up to 25% of an employee’s salary. However, that’s not taking into account the internal time spent on recruiting and sales training.