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A pioneering global retailer and technology company used BAD’s employee experience platform, XP, to boost employee engagement, enhance retention and dramatically improve user experience. By creating a centralised space for all onboarding and career development content, users could easily access the information they needed and clearly see relevant career progression opportunities, leading to improved talent attraction and retention.
UK HQ, global reach
Technology
18,000
Our client is a leading online retailer and technology company known for its pioneering automation and delivery systems. Shaping the future of e-commerce and logistics for the retail industry, our client provides a range of technology, robotics and AI driven logistics solutions to partners globally.
As our client continued to rapidly grow and transform, they had identified gaps in their current onboarding and career development processes, that were impacting talent retention.
To continue their mission and reach new heights, attracting, developing and retaining the right people is crucial. Our client needed to understand the motivations and behaviours that underpin employee engagement and find a solution that connected them to the business and made them want to continue growing with them.
Digging into the challenge uncovered several missed engagement opportunities. Their onboarding process had become disjointed, with key elements spread across multiple platforms and systems, making it confusing for new hires to navigate efficiently. Existing employees were also struggling to find information about career development opportunities, mistakenly thinking that opportunities for progression within the business were unavailable.
Using all this insight, BAD collaborated with the client to provide an innovative and employee focused solution targeted towards improving career mobility.
Using BAD’s employee experience platform, XP, our client was able to easily create a centralised space to engage employees with personalised content, and access powerful analytics to measure behaviour overtime.
Building beautiful spaces
Using XP’s flexible CMS and simple to use Editor tool, the client was able to take control of their content and build role specific onboarding journeys, pulling in all the relevant training and resources from other systems with XP’s smart integrations, making the process convenient and enjoyable to navigate. They have created dedicated career development spaces where employees can find detailed information on new opportunities as well as helpful information to support their growth and progression.
Quickly and easily editing content
Built to work for busy learning and HR teams, XP makes it easier than ever to manage content and keep information relevant. Our client has been able to optimise and change content quickly and easily, without having to rely on costly external developers.
Measuring impact in real-time
With XP’s built in analytics, our client has been able to track, analyse and monitor user behaviour and engagement over time. They have used these insights to make data-driven decisions to enhance user experiences, optimise content, and achieve their business goals.
Through providing a much simpler, more personalised user journey, where people can access the information they need in one place, our client has been able to successfully engage employees and better support them in their career development.
We'd love to explore the potential for behavioural science to inspire positive change within your organisation.
