
Innovation and behavioural science
If you work in innovation — whether in product development or service design
Thoughts, opinions and original research from the BAD Team
If you work in innovation — whether in product development or service design
We should give people feedback on their performance as they go.
Why? Feedback allows people to determine if they should re-evaluate their understanding or behaviour.
It would be lovely if someone could just remove anything irrelevant. When we cut it out we omit anything that isn’t essential to carry out new actions.
Giving feedback has so many benefits and forms a large part of the learning programmes we design.
When it comes to designing a learning experience we need to smooth it out to reduce friction costs that get in the way of behaviour change.
Telling stories in an authentic way with credible voices, is one way in which we make sure that the content our clients release to their employees is personally relevant.
In learning design, when we personalise content, we are enabling or anticipating the jobs our user has to do with the content we have.
If you’ve ever watched hours of video tutorials on YouTube or trawled Google in search of a particular recipe, you’ve already embraced ‘just in time’ (JIT) learning.
Learning is so often about self-discovery – how we feel about difficult situations, react to challenges, overcome adversity, handle pressure, celebrate success – these are all opportunities to include emotion in learning and create an experience that changes hearts as well as minds.
Here at BAD, when we design experiences, we tell stories that will engage people and demonstrate good practice.
In this Digital Age, aka the Information Age, learning is available 24/7. But are we being bombarded with information that we no longer know how to process or even need to know?
Positive workplace culture is about more than just how employees get on or after-work events. Workplace culture is about employee behaviour, the values of the company and how those values are translated into actions.
The onboarding experience is a key focus for every organisation, and an onboarding checklist is invaluable for managers.
The IKEA effect describes how putting personal effort into something, in this case the construction of your furniture, can increase your perceived value of the item.
Investing in building trust in the workplace, is crucial in today’s climate. Trust is not just an expectation of behaviour, it’s an emotional brain state.
Not only does a manager understand what a new starter needs to accomplish…
Investing in building trust in the workplace, is crucial in today’s climate. Trust is not just an expectation of behaviour, it’s an emotional brain state.
Not only does a manager understand what a new starter needs to accomplish…
Onboarding is going online. For many organisations, creating online…
There are some unexpected benefits to experiencing a little bit of stress.
While heightened stress can feel overwhelming and decrease motivation, a little bit can help to kick-start your work, and actually enhance motivation.
Companies spend a lot of time, effort and money on recruitment and onboarding. Recruitment firms can charge anywhere from 3% up to 25% of an employee’s salary. However, that’s not taking into account the internal time spent on recruiting and sales training.
We all think in different ways. In the workplace, a wide range of talents is advantageous.
Motivation is personal — we do things for different reasons and the ideal scenario for lasting behaviour change is when we choose to do something for our own personal reasons.
When it comes to designing and implementing digital onboarding…
When is the best time to measure the impact of your digital onboarding initiative? To know if something has worked, you have to measure it.
Learning design is essentially about writing and organising learning content…
As workplace learning becomes ever more about influencing behaviour…
Going green is a red hot topic in the business world. In recent years …
The leading cause of work sickness absence is mental ill health…
Companies spend a lot of time, effort and money on recruitment and onboarding. Recruitment firms can charge anywhere from 3% up to 25% of an employee’s salary. However, that’s not taking into account the internal time spent on recruiting and sales training.